About once every year we get a client transaction that ends in me crying at my desk.
I know you can’t please everyone and some people just don’t want to be pleased- they want an excuse to “fight” to rant and carry on at someone else, to feel “right” (even if they aren’t actually). I understand these impulses exist in others and I’ve encountered them at day jobs years ago unruffled. However Gloomth is my soul, I work endless hours basically unpaid to move forward something I love dearly, something I passionately believe in.
I know I shouldn’t take these experiences personally- logically I know where they come from, why it’s happening, that it’s the cost of doing business online- but I have a lot of difficulty with that. It’s my soul. And of course whenever these things happen they always coincide with times when the rest of my life is a mess. Thus crying.
So if you do business online please remember the person you’re sending crazy emails to at 1am ranting is an ACTUAL HUMAN. Who may very well be crying at her desk because she can’t fix this in the middle of the night for you, because it’s just a big straw on a straw heap of a bad week. Who maybe hasn’t even screwed up to begin with.
Maybe take up boxing or yoga instead of yelling at people to get your stress out? Because I hate crying, it makes my face blotchy.
And to everyone else who’s purchased from us and been kind and amazing, you all FAR out number these annual crying-at-desk experiences and I am so grateful for you. Every day you inspire me to keep going with my weird little world. Thank you.